General questions

Do not hesitate to write us with your questions, call +34 627 08 64 83or send an email to or if you prefer you can access to our contact page

Our customer service is available from Monday to Saturday from 9:00 a.m. to 5:00 p.m. GMT + 1

If you have a discount code, you will be able to redeem it on the checkout page. Enter your coupon in the discount code field in the order area of ​​the checkout page.

Only one coupon per person will be used if permitted. If you enter a code and it doesn't work, make sure the text is spelled correctly and the coupon hasn't expired.

If you need more help regarding coupons, please contact us at

We do not have a physical store yet, but we do have a warehouse at:

Castell de Peralada st., num.24 low floor, 17003 Girona, Spain.

The best way to stay up to date is by subscribing to our newsletter. Complete the subscription form that you will find on our website and we will keep you informed about special offers, news and events.

If you ever wish to unsubscribe from our mailing list, click the button to unsubscribe that you will find in the last email you received from our newsletter.

It is not necessary to create an account to buy at In any case, creating an account will allow you to access our community and the benefits of being a member of Amarra2.

If you have lost your password you can recover it in the link “Forgot your password” on the access page to your account.

Shipping and delivery of orders

To learn more about our shipping policies, click on the link.

Each time you purchase an item on our website, you will receive an order confirmation email. If you have placed an order and did not receive the email, check your spam folder or contact us at info

To modify or cancel your order, contact us as soon as possible. Unfortunately, we are unable to cancel an order once it has been shipped.

If you wish to request a refund, you will need to wait to receive your order and return the unwanted items following the steps in our return policy

You can check shipping times on our Shipping page.

Every time you place an order with us, we will send you a purchase receipt in your order package. If you wish to receive an invoice with your data, add the name of your company in the designated field of the payment form or contact us at

We will notify you when your order is ready for delivery by email. If you're not home and your provider can't reach you by phone, they'll leave a receipt in your mailbox. To reschedule a delivery date, contact the courier company.

If you need more help, contact us at

You can enter the tracking number of your shipment through the page of our logistics operator (specified in the order confirmation email issued after a purchase) either Correos Express, CTT or other similar agencies.

Check that the package is in good condition when the carrier delivers the order before signing for it. If not, have them write it down on the delivery note. Otherwise, you won't be able to claim it.

Open it and if its contents are damaged or in poor condition, send us an email at


Amarra2 accepts the following payment methods:

Credit card: Visa, MasterCard, Discover, American Express, JCB, Visa Electron. The total will be charged to your card when the order is shipped.

Amarra2 has a Quick Pay option, which allows you to securely store your credit card details credit so you don't have to re-enter them for future purchases.

Apple Pay: Shop easily with your iPhone without having to enter your credit card details at our store.

PayPal: Shop easily online without having to enter your credit card details on the website. Your account will be charged once the order is completed.

All orders will be completed in euros, you can use our currency conversion tool to verify price equivalence. Your order will be charged in euros and your bank will apply the conversion to the currency of your country.

Regardless of the service you choose, you may be responsible for import duties and taxes on your order. Additionally, some orders may experience customs delays.

Unfortunately, we have no control over these charges or delays and cannot predict what they may be. We suggest you contact your local customs office for additional information.

About our products

We make sure our products are made sustainably, both ethically and legally, and under fair labor conditions. Promoting sustainability implies not generating unnecessary stock, to reduce this excess we sell exclusively online and on demand.

You will find the size guide reference on the product page in question, on the "Size" boxes or you can consult our Size guide.

You will find most of the relevant information about a product on the product page. If you need more help regarding a product, contact us and we will be happy to help

We do our best to restock our popular items. If you want to know when an item will be available again or you want to ask us about a color or size that is not on our website, contact us.

Cancellations, exchanges and returns

To access our Refund Policy click on the link.

To find out how to start a return process, we recommend accessing our Returns.

To modify or cancel your order, contact us as soon as possible through our email Important! We cannot cancel an order once it has been shipped.

Your order will be charged as soon as the order is placed. If we are unable to fulfill your order for any reason, we will notify you and refund your money.

We are unable to process gift returns. All returns will be refunded in the same payment format.

Once your return is received and inspected, we will send you an email to notify you of receipt of your item. We will also notify you of the approval or rejection of your refund.

If your return is approved, the refund will be processed through your credit card, or original payment method, within a certain number of days. days. Please note that shipping costs are non-refundable.

Only items that are defective or damaged will be replaced. If you have received a damaged or incorrect item in your order, contact us at . To exchange a product, you must first return the items in your order.

Need help?

Contact us! Call +34 627 08 64 83 our customer service is available from Monday to Saturday from 9:00 a.m. to 5:00 p.m. GTM+1