Cancellations, changes and refunds
The buyer will have 15 calendar days to return the product, counted from the day it was delivered, after this period, the money will not be returned.
We only replace items if they are faulty or damaged. If you need to exchange it for the same item, send us an email to firstname.lastname@example.org and send your item to:
Castell de Peralada street num. 24 low floor, Girona, GI, 17003, Spain.
The buyer must notify, within the indicated period, of his/her wish to return the product, writing his/her intention to the email email@example.com, together with the reason for the return and photos if pertinent.
Once Amarra2 responds to the email sent, the buyer will proceed to send the product. For the return, the product and the original packaging must be in perfect condition for resale, it must be returned within the indicated period.
The transport will be in charge of the buyer, it must always go freight prepaid. When it is received, it will be verified that it has arrived in the same conditions as it was dispatched the first time, after verifying that it has no defects and that it is complete, the money paid for the product will be returned, changed or credited to the account. ; not counting shipping costs.
Otherwise, the return of the product will not be accepted.
When the defect in the product is the result of improper handling by the buyer, including non-observance of the indicated storage conditions, the money will not be refunded.
Important! If the order has been sent free of charge, in case of return of the product or products, the cost of the initial shipment will be deducted from the amount to be returned.
In the event that the merchandise arrives damaged by transport, you must notify us within a maximum period of 24 hours, otherwise, no claim can be made.
Once the product has been received in our warehouses and after checking its status, the amount will be refunded through the payment method used in the purchase, within a maximum period of 14 days after notification of withdrawal.